Retail Cardholder Services

Whatever your private label credit card needs are, HSBC Retail Services Limited is the solution. We offer a wide range of private label credit card programs for Canadian retailers, offering flexibility, innovation, and quality.

At HSBC Retail Services, providing our Cardholders with best in class customer service is our priority.

Customer Account Protection (CAP)® Insurance1

An affordable program that helps you protect your credit, your payments and your lifestyle on your HSBC Retail Services Limited account in the event of unforeseen circumstances.

If you purchase Customer Account Protection insurance, please refer to the Certificate of Insurance for Key Coverage Exclusions and Other Important Information.

To apply or inquire about this insurance protection please call 1-800-463-9506.

Privacy / Security


HSBC Retail Services is committed to safeguarding your privacy online. If you would like more details, please click here:

Online Customer Care

Our Online Customer Care website provides you with the ability to manage your account on our secure website, with access to your monthly account statements, recent transactions and much more.

Access your account information 24 hours a day, 7 days a week.

Sign up for electronic statements.

View your most recent transactions and past statements.

Register for e-mail alerts which notify you when your statement is available and when your payment has been received.

Manage Your Account

To sign up for Online Customer Care    or to access your existing account,

Available for the following credit card accounts issued by HSBC Retail Services Limited:

  • The Brick
  • The Brick Mattress Store
  • United Furniture Warehouse
  • Michael Hill
  • Henry’s
  • Kent Building Supply
  • TIM-BR Mart
  • Irly Building Centres
  • McDiarmid Lumber
  • Nautilus
  • Yamaha
  • Polaris
  • Arctic Cat
  • ACE
  • Visions Electronics
  • Mac Tools

 

 

1The optional CAP insurance product is underwritten by American Bankers Life Assurance Company of Florida and American Bankers Insurance Company of Florida, Assurant Solutions® companies and is provided to eligible HSBC Retail Services cardholders on a group basis.  All benefits are subject to exclusions and limitations, see your certificate for more details. ®Assurant Solutions is a Registered Trademark of Assurant Inc.

2The CREDIT ALERT services are provided by Intersections Inc. and Carlson Marketing Group Canada Ltd. HSBC Retail Services Limited and its related companies are not affiliated with Intersections or Carlson and are not responsible for this program.

3The LifeStyle Rewards service is provided by Memberworks Canada. HSBC Retail Services Limited and its related companies are not affiliated with Memberworks Canada and are not responsible for this program.